Underwriter manager is responsible for managing the timely and compliant underwriting of loans producing a quality loan that is saleable:
- Conforming
- Exceptions
- Relationship building with Loan Officers and Operations
II. Duties and Responsibilities: Essential Job Functions (EJF) are noted with an “X” in the column labeled EJF.
EJF
|
DUTIES/TASKS (Be Specific)
|
FREQUENCY |
% of Time |
| X |
Underwriting
- Respond to day-to-day requests from district and regional managers
- Determine which problems need to be elevated for resolution
- Crisis management – finding alternative products, solutions so a loan may be underwritten; minimize declines
- Work with Investors and Secondary Marketing to find products and solutions
- Manage relationships between Loan Officers and Underwriters
- Review loans for escalation and second signature
- Review bucket reports, OT reports, QC report, Suspend report
- Spot audit files for (1) worksheets (2) random audit
- Review test cases for new and current underwriters
- Update White board on UW Metric
- Review uninsured reports
|
DAILY |
40% |
| X |
Secondary Marketing
- Resolve issues for non-saleable loans
- Conference calls with Investors
- Consult with Underwriters on how a problem occurred
- Ensuring underwriters follow guidelines to ensure sale ability of loans
|
DAILY |
10% |
| X |
Special Projects
- Review QC reports and respond and resolve unacceptable loan issues
- Analyze need for changes to system applications and impact on overall Loan Operations functions
- Participate in project teams to ensure the timely and accurate review and implementation of changes
- Participate in system analysis for new Loan Origination System
- Other duties as assigned
|
MONTHLY |
10% |
X
|
Investor Relations
- Resolve conflicts and problems with meeting guidelines
- Research and understand new product offerings as they relate to Underwriting requirements
|
WEEKLY |
5% |
| X |
Supervision
- Work planning, prioritization and assignment; establish and monitor accountability for subordinates’ job responsibilities
- Align staff to achieve departmental and company goals and objectives
- Training:
- On-going new product offerings, guidelines and matrices
- Mentoring underwriters
- New staff
- Team-building; staff development for professional and corporate growth; coaching, mentoring and counseling
- Timely performance management (reviewing and approving work; rewards and disciplinary action; conflict resolution)
- Interviewing and hiring decisions
- Ensure compliance with Company Policies
- Demonstrate and encourage integrity and alignment with Company Vision, Mission and Values
- Daily file assignments
- Review denial with underwriters
- Support underwriters, processors, LO’s questions
- Monitoring emails from underwriters to Internal staff (approval, suspend, denial)
- Award an underwriter for the month
|
DAILY
DAILY |
10%
5% |
| X |
Management
- Actively participate in strategy development for Company
- Meet position’s goals and objectives
- Track, monitor and prepare report on departmental goals and objectives
- Meet with Ops Manager to discuss outstanding issues, training initiatives or areas of improvement.
- Discussion with Sales Managers on concerns; service; productivity
- Responding to all emails daily
|
VARIES |
20% |
Total = 100%
II a. Physical and sensory demands:
EJF
|
ACTIVITY
|
PHYSICAL/MENTAL REQUIREMENTS
|
FREQ
|
%
of TIME |
| X |
Hand/eye coordination |
Operate office equipment |
DAILY |
95% |
| X |
Speaking, listening, writing |
Talking with co-workers, customers, outside contacts to communicate and gather information |
DAILY |
95% |
| X |
Critical thinking and comprehension skills |
Analysis and data integration; exercise good judgment; interpret and understand discussions and instructions; intrinsic motivation; ability to learn and utilize new information, systems, processes, etc.; creative thinking and problem solving skills; ability to read and understand complex charts, graphs, documents, manuals |
DAILY |
95% |
| X |
Bending, lifting |
Files, boxes of up to 5 lbs in weight. |
DAILY |
5% |
| X |
Standing, sitting, walking |
At work station, in meetings, getting to other work areas and operating office equipment. |
Daily |
95% |
II b. Working environment:
DESCRIPTION OF WORK ENVIRONMENT OR HAZARD
|
FREQ
|
% of Time |
| Heated, A/C office |
Daily |
100% |
Travel: Indicate amount of time spent traveling and typical means of transportation used (driving, flying, etc.):
10% Branches and Investors
- Knowledge, Skills, and Ability: These are considered to be Essential Job Functions (EJF).
- In-depth knowledge of underwriting practices for multi-product offerings and Investors
- Customer service skills
- Relationship building skills
- Organizational skills
- Training skills
- Patience
- Analytical and research skills
- Creative problem-solving skills
- Conflict resolution skills
- Negotiating skills
- PC Skills - MS Office
- Analytical and mathematical skills and applications
- Strong communication skills (verbal, written, listening)
- Presentation skills
- Supervisory and management experience; team-building experience and skills; leadership skills; accessible and approachable
- Attention to detail; multi-tasking skills; excellent time-management skills
- Ability to work independently with minimal supervision
- Flexibility and adaptability in a fluid and rapidly changing environment
- Willingness to do more than basic job requirements as needed
- Education, Training and Experience Required:
a. Special courses/licenses needed:
Direct Endorsement (DE)
b. Formal education required.
BA in Business Administration or equivalent skills and knowledge
c. Prior experience needed:
3-5 years managing a complex Underwriting operation
d. How many weeks, months, or years of experience is required to do the job satisfactorily (both on-the-job and prior experience):
Minimum 6 years of underwriting experience (hands-on, front-line)
2-4 years other mortgage lending areas
Underwriter manager is responsible for managing the timely and compliant underwriting of loans producing a quality loan that is saleable:
- Conforming
- Exceptions
- Relationship building with Loan Officers and Operations
II. Duties and Responsibilities: Essential Job Functions (EJF) are noted with an “X” in the column labeled EJF.
EJF
|
DUTIES/TASKS (Be Specific)
|
FREQUENCY |
% of Time |
| X |
Underwriting
- Respond to day-to-day requests from district and regional managers
- Determine which problems need to be elevated for resolution
- Crisis management – finding alternative products, solutions so a loan may be underwritten; minimize declines
- Work with Investors and Secondary Marketing to find products and solutions
- Manage relationships between Loan Officers and Underwriters
- Review loans for escalation and second signature
- Review bucket reports, OT reports, QC report, Suspend report
- Spot audit files for (1) worksheets (2) random audit
- Review test cases for new and current underwriters
- Update White board on UW Metric
- Review uninsured reports
|
DAILY |
40% |
| X |
Secondary Marketing
- Resolve issues for non-saleable loans
- Conference calls with Investors
- Consult with Underwriters on how a problem occurred
- Ensuring underwriters follow guidelines to ensure sale ability of loans
|
DAILY |
10% |
| X |
Special Projects
- Review QC reports and respond and resolve unacceptable loan issues
- Analyze need for changes to system applications and impact on overall Loan Operations functions
- Participate in project teams to ensure the timely and accurate review and implementation of changes
- Participate in system analysis for new Loan Origination System
- Other duties as assigned
|
MONTHLY |
10% |
X
|
Investor Relations
- Resolve conflicts and problems with meeting guidelines
- Research and understand new product offerings as they relate to Underwriting requirements
|
WEEKLY |
5% |
| X |
Supervision
- Work planning, prioritization and assignment; establish and monitor accountability for subordinates’ job responsibilities
- Align staff to achieve departmental and company goals and objectives
- Training:
- On-going new product offerings, guidelines and matrices
- Mentoring underwriters
- New staff
- Team-building; staff development for professional and corporate growth; coaching, mentoring and counseling
- Timely performance management (reviewing and approving work; rewards and disciplinary action; conflict resolution)
- Interviewing and hiring decisions
- Ensure compliance with Company Policies
- Demonstrate and encourage integrity and alignment with Company Vision, Mission and Values
- Daily file assignments
- Review denial with underwriters
- Support underwriters, processors, LO’s questions
- Monitoring emails from underwriters to Internal staff (approval, suspend, denial)
- Award an underwriter for the month
|
DAILY
DAILY |
10%
5% |
| X |
Management
- Actively participate in strategy development for Company
- Meet position’s goals and objectives
- Track, monitor and prepare report on departmental goals and objectives
- Meet with Ops Manager to discuss outstanding issues, training initiatives or areas of improvement.
- Discussion with Sales Managers on concerns; service; productivity
- Responding to all emails daily
|
VARIES |
20% |
Total = 100%
II a. Physical and sensory demands:
EJF
|
ACTIVITY
|
PHYSICAL/MENTAL REQUIREMENTS
|
FREQ
|
%
of TIME |
| X |
Hand/eye coordination |
Operate office equipment |
DAILY |
95% |
| X |
Speaking, listening, writing |
Talking with co-workers, customers, outside contacts to communicate and gather information |
DAILY |
95% |
| X |
Critical thinking and comprehension skills |
Analysis and data integration; exercise good judgment; interpret and understand discussions and instructions; intrinsic motivation; ability to learn and utilize new information, systems, processes, etc.; creative thinking and problem solving skills; ability to read and understand complex charts, graphs, documents, manuals |
DAILY |
95% |
| X |
Bending, lifting |
Files, boxes of up to 5 lbs in weight. |
DAILY |
5% |
| X |
Standing, sitting, walking |
At work station, in meetings, getting to other work areas and operating office equipment. |
Daily |
95% |
II b. Working environment:
DESCRIPTION OF WORK ENVIRONMENT OR HAZARD
|
FREQ
|
% of Time |
| Heated, A/C office |
Daily |
100% |
Travel: Indicate amount of time spent traveling and typical means of transportation used (driving, flying, etc.):
10% Branches and Investors
- Knowledge, Skills, and Ability: These are considered to be Essential Job Functions (EJF).
- In-depth knowledge of underwriting practices for multi-product offerings and Investors
- Customer service skills
- Relationship building skills
- Organizational skills
- Training skills
- Patience
- Analytical and research skills
- Creative problem-solving skills
- Conflict resolution skills
- Negotiating skills
- PC Skills - MS Office
- Analytical and mathematical skills and applications
- Strong communication skills (verbal, written, listening)
- Presentation skills
- Supervisory and management experience; team-building experience and skills; leadership skills; accessible and approachable
- Attention to detail; multi-tasking skills; excellent time-management skills
- Ability to work independently with minimal supervision
- Flexibility and adaptability in a fluid and rapidly changing environment
- Willingness to do more than basic job requirements as needed
- Education, Training and Experience Required:
a. Special courses/licenses needed:
Direct Endorsement (DE)
b. Formal education required.
BA in Business Administration or equivalent skills and knowledge
c. Prior experience needed:
3-5 years managing a complex Underwriting operation
d. How many weeks, months, or years of experience is required to do the job satisfactorily (both on-the-job and prior experience):
Minimum 6 years of underwriting experience (hands-on, front-line)
2-4 years other mortgage lending areas
